terms and conditions
Effective from 11 September 2026
1. General Provisions
These Terms and Conditions govern the rights and obligations between the Seller and the Buyer arising in connection with purchase agreements concluded through the online store www.pitcha.cz.
Seller: Jiří Matušinec / PITCHA GOGGLES, Na Veselkách 232, 251 01 Tehov, Czech Republic
Company ID: 74812858 | VAT ID: CZ8010281235
E-mail: info@pitcha.cz | Phone: +420 608 975 246
Contact address, personal collection and complaints: Na Spojce 472, 252 50 Vestec, Czech Republic
Opening hours: Mon–Fri 10:00–12:00 and 13:00–16:00
Bank account: 670100-2206841090/6210 | IBAN: CZ98 6210 6701 0022 0684 1090 | BIC: BREXCZPPXXX
The registered address at Na Veselkách 232, 251 01 Tehov is not a correspondence address and is not intended for sending complaints or returned goods.
(hereinafter referred to as the “Seller”)
These Terms and Conditions form an integral part of the purchase agreement. Legal relations between the Seller and the Buyer are governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, and, in the case of consumers, Act No. 634/1992 Coll., on Consumer Protection.
2. Consumer and Business Customer
For the purposes of these Terms and Conditions, a distinction is made between a Buyer who is a consumer and a Buyer who enters into the agreement in connection with their business activities.
Consumer: A natural person who enters into an agreement with the Seller or otherwise deals with the Seller outside the scope of their business activities or independent professional activities.
Business Customer: A person who enters into the agreement in connection with their business activities. If the Buyer provides a Company ID, VAT ID, business name or other information identifying a business entity when placing the order, and the circumstances do not indicate otherwise, the purchase shall be considered to have been made in connection with business activities.
Business purchases: A Buyer purchasing in connection with business activities acknowledges that consumer protection provisions do not apply to such purchase. In particular, a Business Customer does not have the statutory consumer right to withdraw from the agreement without giving a reason within 14 days.
3. Product Information and Prices
Information about products, their main characteristics and prices is provided with each product in the online store. Prices include VAT unless expressly stated otherwise. Shipping, cash-on-delivery or other applicable costs are communicated to the Buyer before the order is submitted.
The Seller may change product prices. A price change does not affect an agreement that has already been concluded.
The Seller is not obliged to supply goods at an obviously incorrect price, particularly where the incorrect price resulted from a technical or administrative error and the Buyer knew or could reasonably have recognised that the price was incorrect.
Product photographs are for information purposes. Minor differences may occur due to display settings, manufacturing tolerances or differences between production batches.
4. Orders and Conclusion of the Purchase Agreement
The Buyer places an order through the online store. Before submitting the order, the Buyer has the opportunity to review and amend the information entered. By submitting the order, the Buyer confirms that they have read and accepted these Terms and Conditions.
By submitting an order, the Buyer places an order which, once accepted by the Seller, results in a binding purchase agreement and an obligation to pay the agreed price.
An automatically generated message merely confirming receipt of the order by the Seller's electronic system does not itself constitute acceptance of the order unless its content expressly indicates otherwise.
The purchase agreement is concluded when the Seller confirms acceptance of the order for processing, informs the Buyer that processing has commenced, dispatches the goods or informs the Buyer that the goods are ready for personal collection, whichever occurs first.
Before the agreement is concluded, the Seller may reject an order, in particular due to unavailability of goods, an obviously incorrect price, suspected misuse of the ordering system or another serious reason.
5. Binding Nature of a Concluded Order
A concluded purchase agreement is binding on both the Seller and the Buyer. The Buyer is obliged to accept the ordered goods and pay the agreed purchase price unless the agreement or applicable law provides otherwise.
Merely informing the Seller that the Buyer is no longer interested in the ordered goods does not automatically terminate an already concluded purchase agreement.
Similarly, failure to accept a shipment, failure to collect a shipment from the carrier, failure to attend personal collection, failure to pay for a cash-on-delivery shipment or the fact that the goods have not yet been dispatched does not in itself constitute valid withdrawal from the agreement.
This does not limit any statutory rights of a Consumer, in particular the right to withdraw from a distance contract.
6. Special Provisions for Business Customers
This section applies to Buyers entering into an agreement in connection with their business activities.
Once the purchase agreement has been concluded, the Business Customer's order is binding. The Business Customer is obliged to accept the ordered goods and pay the agreed purchase price. A Business Customer does not have the consumer right to withdraw from the agreement without giving a reason within 14 days.
A Business Customer may not unilaterally cancel an already concluded purchase agreement merely because they have changed their mind, no longer require the goods or do not wish to accept them.
The fact that the goods have not yet been dispatched, are ready for personal collection, have not been collected by the Buyer or have not yet been physically handed over does not in itself give a Business Customer the right to cancel the order or withdraw from the concluded purchase agreement.
A Business Customer may withdraw from the agreement only where such right is provided by law or the agreement, or where the Seller expressly agrees to the cancellation.
The Seller may voluntarily accept a Business Customer's request to cancel an order; however, the Business Customer has no automatic right to such cancellation.
7. Failure to Accept an Order and Enforcement of Claims
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