Contact details
Name: Pitcha goggles
Registered address: Na Veselkách 232, 25101 Tehov (not a correspondence address or an address for sending complaints)
IČ: 74812858
DIČ: CZ8010281235
Phone: +420 608 975 246
E-mail: info@pitcha.cz
Contact address: Na Spojce 472, 25250 Vestec, Czech republic
Opening hours: Mon - Fri 8:00 - 12:00 and 13:00 - 16:00
The seller undertakes to respond to written or electronic correspondence from the buyer immediately, no later than within two working days.
Information
Information about the goods and the price provided by the seller is binding except in the case of an obvious error. Prices are presented including all taxes (e.g. VAT) and fees, except for the cost of delivering the goods.
Information on accepted payment methods is provided here. The seller does not charge any fees depending on the payment method, except for cash on delivery.
According to the Sales Registration Act, the seller is obliged to issue a receipt to the buyer. At the same time, he is obliged to register the received sales with the tax administrator online; in the event of a technical failure, no later than within 48 hours.
Acceptance of an offer with an amendment or deviation does not constitute acceptance of the offer.
Confirmation of the content of the contract concluded in a form other than written, which shows deviations from the actually agreed content of the contract, has no legal effect.
Acceptance of unsolicited performance by the buyer does not constitute acceptance of the offer.
The photos shown on the store's website correspond to the goods sold.
The seller makes available instructions for use or general advice on preparing the goods sold in electronic form before concluding the contract, especially for goods where this is useful and appropriate for the buyer's decision to purchase.
Delivery of goods
The seller delivers the goods to the buyer in full, no later than 7 days from the order confirmation, unless a different delivery period is specified for the individual goods or otherwise agreed with the buyer. If the goods are stated as "in stock", the seller undertakes to send the goods no later than the second working day, unless the buyer is informed of the change. The buyer is obliged to take over the goods and pay for them. The buyer is advised to check the goods as soon as possible upon receipt.
The seller will send the documents for the goods, in particular the tax document, receipts and certificates, to the buyer together with the goods or after receipt of the goods, but no later than two days from receipt of the goods by the buyer.
If the buyer requests it, the seller will confirm in writing to what extent and for how long his obligations from defective performance last and how the buyer can exercise his rights from them.
If the buyer fails to take over the goods at the agreed time due to a breach of his obligation, he is obliged to pay the seller a storage fee for each day of delay in the amount of CZK 10, but not more than CZK 300. The seller is entitled to sell the goods in an appropriate manner after demonstrably notifying the buyer by e-mail and providing him with a new reasonable deadline for taking over. The seller is entitled to offset the costs of storage and the costs of futile delivery of the goods due to lack of cooperation on the part of the buyer in the amount strictly necessary against the proceeds of the sale.
NOTE: Each order is binding (Civil Code § 544-545, Act No. 40/1964 Coll.) according to our terms and conditions. Customers who order goods and do not pay for the order or do not collect the shipped shipment agree to pay the futile costs of 300 CZK (costs associated with shipping). By sending the order, you agree to our terms and conditions and a contractual penalty in this amount. Please note that all unpaid receivables (unpaid contractual penalties) will be transferred to the company www.vymahanidluhu.cz for debt collection, including all costs associated with this.
Order cancellation and withdrawal from the contract
The buyer may withdraw from the contract within 14 days of receipt of the goods or the last part of the delivery, regardless of the method of receipt of the goods or payment. The specified period is intended to allow the buyer to familiarize himself with the nature, properties and functionality of the goods to an appropriate extent.
The buyer is entitled to withdraw from the contract at any time before the goods are dispatched.
The buyer shall send or hand over the withdrawal to the seller within 14 days. The buyer does not have to state the reason for withdrawing from the contract. To facilitate communication, it is advisable to state the date of purchase or the number of the contract/sales document, bank details and the chosen method of returning the goods in the withdrawal. However, it is ideal to enclose a completed return protocol with the returned goods.
The seller is obliged to refund the buyer an amount fully corresponding to the price of the goods and the paid delivery costs within 14 days of withdrawal from the contract, in the same way as he accepted the payment from the buyer. If the seller offers several options within a certain method of delivery of the goods, he is obliged to replace the cheapest of them with the buyer. No later than within the same period, the buyer is obliged to send or hand over the purchased goods to the seller. The goods should be returned to the seller (not cash on delivery) complete, preferably in the original packaging, and must not show signs of wear or damage. The costs of returning the goods are borne by the buyer.
If the buyer returns the goods in person at the seller's premises, the seller will refund the above payments to the buyer within 7 days of withdrawal from the contract.
If the returned goods are damaged due to the buyer's breach of obligations, the seller is entitled to claim compensation for the decrease in the value of the goods against the buyer and set it off against the refunded amount.
According to the law, the right to withdraw from the contract cannot be exercised in contracts for the supply of digital content, if it was not delivered on a tangible medium, or in contracts for the provision of services, in both cases provided that the performance was carried out with the prior express consent of the buyer before the expiry of the withdrawal period; in contracts for the supply of services or goods (including alcoholic beverages), the price of which depends on fluctuations in the financial market independently of the seller's will; in contracts for the supply of goods modified according to the consumer's wishes or for his person and in contracts for goods that are subject to rapid deterioration, in goods that have been irreversibly mixed with other goods or removed from a closed package and cannot be returned for hygiene reasons; in the supply of sound or video recordings or computer programs, if the buyer has broken their original packaging; in the supply of newspapers, magazines or other periodicals; for contracts for accommodation, transport, catering or leisure provided within a specified period or for contracts concluded on the basis of a public auction in accordance with the law governing public auctions.
Rights and obligations arising from defective performance
Quality upon acceptance
If the goods received have defects (e.g. they do not have the agreed or legitimately expected properties, are not suitable for the usual or agreed purpose, are not complete, do not correspond to their quantity, measure, weight or quality, or do not correspond to other statutory, contractual or pre-contractual parameters), these are defects in the goods for which the seller is liable.
The buyer may, at his request, claim free removal of the defect from the seller within two years of receipt of the goods; if this is not disproportionate to the nature of the defect (in particular if the defect cannot be removed without undue delay), a request for the delivery of a new item without defects or a new part without defects may be made, if the defect only concerns this part.
If repair or replacement of the goods is not possible, the buyer may request a refund of the purchase price in full on the basis of withdrawal from the contract.
The seller is not obliged to satisfy the buyer's claim if he proves that the buyer knew about the defect of the goods before taking over or caused it himself.
For used goods sold, the seller is not liable for defects corresponding to the degree of previous use or wear. For goods sold at a lower price, the seller is not liable for a defect for which a lower price was agreed. In these cases, instead of the right to exchange, the buyer has the right to a reasonable discount.
Legal rights from defects
The seller is liable for defects that arise after the goods have been taken over within the 24-month warranty period or within the period of use stated in the advertisement, on the packaging of the goods or in the attached instructions.
Within this period, the buyer may file a complaint and, at his/her option, demand for a defect that constitutes a material breach of contract (regardless of whether the defect is removable or non-removable):
A material breach of contract is one that the party breaching the contract knew or should have known at the time of concluding the contract, and that the other party would not have concluded the contract if it had foreseen this breach.
In the case of a defect that constitutes a minor breach of contract (regardless of whether the defect is removable or non-removable), the buyer is entitled to have the defect removed or to a reasonable discount on the purchase price.
If a removable defect occurs repeatedly after repair (third complaint for the same defect or fourth for different defects) or the goods have a greater number of defects (at least three defects simultaneously), the buyer may exercise the right to a discount on the purchase price, exchange the goods or withdraw from the contract.
The seller is not liable for defects resulting from normal wear and tear or failure to comply with the instructions for use.
For selected goods, the seller undertakes to offer the buyer an extended contractual warranty.
Complaint settlement
The buyer is obliged to file a complaint with the seller or the person designated for repair without undue delay after discovering the defect. If he does so in writing or electronically, he should provide his contact details, a description of the defect and a request for the method of complaint settlement.
Making a complaint (complaint form)
The buyer is obliged to inform the seller of the right he has chosen when reporting the defect, or without undue delay after reporting the defect. Changing the choice without the seller's consent is only possible if the buyer has requested the repair of a defect that turns out to be irreparable.
If the buyer does not choose his right from a material breach of contract in time, he has the same rights as in the case of a non-material breach of contract. The buyer is obliged to prove the purchase of the goods (preferably with a proof of purchase). The period for settling the complaint runs from the handover/delivery of the goods to the seller or to the place designated for repair. The goods should be packed in suitable packaging during transport to prevent damage, and should be clean and complete.
The seller is obliged to decide on the complaint without delay, no later than within 5 working days, or that an expert assessment is necessary for the decision. He will inform the buyer of the need for an expert assessment within this period. The seller shall settle the complaint, including the removal of the defect, without undue delay, no later than within 14 days of its submission, unless a longer period is agreed upon in writing with the buyer. After this period has expired, the buyer has the same rights as if it were a material breach of contract.
If the seller refuses to remove the defect in the item, the buyer may demand a reasonable discount on the price or withdraw from the contract.
The warranty period is extended by the period from the submission of the complaint until its settlement or until the time when the buyer was obliged to collect the item. If the goods or part of them are replaced, the seller's liability shall apply as if it were the purchase of new goods or part of them.
If it is not possible to monitor the status of the complaint settlement online, the seller undertakes to inform the buyer about the settlement of the complaint by e-mail or SMS at his request. In the case of a justified complaint, the buyer is entitled to compensation for the costs reasonably incurred.
Personal data protection
The buyer agrees that the personal data provided will be processed and stored by the seller in accordance with the Personal Data Protection Act (No. 101/2000 Coll.) for the purpose of fulfilling the subject of the contract. The buyer has the right to be informed about what data the seller records about him, and is entitled to change this data, or to express his disagreement with its processing in writing. Supervision of personal data protection is carried out by the Office for Personal Data Protection.
The seller undertakes not to provide the buyer's personal data to third parties other than the contractual carrier for the purpose of delivering the goods.
The seller allows purchases without registration, and the data of unregistered buyers will be used exclusively for the purpose of fulfilling the subject of the contract, not for marketing or commercial purposes.
The seller is entitled to send the buyer his own commercial communications only if the buyer actively requests them, and only until the buyer informs the seller that he wants to stop sending them. The buyer can make this notification to the electronic address obtained in connection with the performance of the contract, without incurring any costs.
Dispute resolution - mutual disputes between the seller and the buyer are resolved by general courts.
The buyer, who is a consumer, has, according to Act No. 634/1992 Coll., on Consumer Protection, as amended, the right to out-of-court resolution of a consumer dispute arising from a purchase contract or a contract for the provision of services. The entity authorized to carry out out-of-court resolution of the dispute is the Czech Trade Inspection. More information is available on the website www.coi.cz.
Out-of-court resolution of a consumer dispute is initiated exclusively at the consumer's request, and only if the dispute has not been resolved directly with the seller. The request can be submitted no later than 1 year from the date on which the consumer first exercised his right, which is the subject of the dispute, with the seller.
This procedure is not mediation pursuant to Act No. 202/2012 Coll., on mediation, as amended, or by arbitration proceedings pursuant to Act No. 216/1994 Coll., on arbitration proceedings and the enforcement of arbitral awards, as amended, and its use does not affect the parties' right to address their claim to the Czech Trade Inspection Authority or to the court.
During the duration of the negotiations on out-of-court settlement of the dispute, the limitation and preclusion periods under the Civil Code do not run or begin to run, unless one of the parties to the dispute expressly refuses to continue the negotiations.
Other
For the purposes of these terms and conditions, the buyer is a consumer, which is a person who, unlike the seller, does not act within the scope of his business activity or within the independent exercise of his profession when concluding and fulfilling the contract. The goods cannot be returned within the 14-day period if the purchase was made to a business entity (listed on the invoice with the company ID number).
For the purposes of these terms and conditions, the seller is an entrepreneur who, unlike the buyer, acts within the scope of his business activity or within the independent exercise of his profession when concluding and fulfilling the contract.
Other matters not listed here are governed by the Civil Code (No. 89/2012 Coll.), the Consumer Protection Act (No. 634/1992 Coll.) and other legal regulations, as amended by later legal regulations.
The contract and related issues are governed by Czech law.
Changes to the terms and conditions in a form other than a mutually agreed written form are excluded.
The offer of goods at the stated prices is binding until a different offer and price is stated on the ride4stars.cz website. The discount category lists discounted items, the offer always lasts only until stocks run out.
The stated prices are in CZK including VAT. Price change reserved.
Gifts are delivered with products only while stocks last.
We do not ship to companies (taxpayers) in the Slovak Republic due to the agreement on the distribution of some brands for the Czech Republic and the Slovak Republic!
The site is protected by copyright law, copying and distribution of texts or photos is prohibited!
These terms and conditions are effective from January 1, 2025.